Patient Policies

Appointment Cancellation, No-Show & Late Arrival Policy

La Miel Aesthetics reserves appointment time specifically for each patient. Please provide at least 24 hours' notice to cancel or reschedule an appointment.

Late cancellations and rescheduling: Canceling or requesting to reschedule less than 24 hours before the scheduled appointment will result in a $50 fee.

No-shows: Missing an appointment without notice will result in a $50 fee. Only one cancellation or no-show fee will apply per missed appointment.

Late arrivals: Patients may arrive up to 15 minutes after their scheduled appointment time. Arriving more than 15 minutes late will require cancellation or rescheduling and will be treated as a late cancellation, subject to the $50 fee. Arriving within the grace period may shorten the appointment when clinically appropriate; it does not guarantee that the full treatment can be completed.

Cancellation and rescheduling requests must be made through our designated office contact methods or online booking system. Please retain confirmation of your request.

Any charge to a payment method on file requires the patient's prior payment authorization. Fees are not assessed when La Miel Aesthetics cancels an appointment.

Refund & Skincare Return Policy

Except where required by law, all purchases of medications, injectable products, and in-office treatments (including laser and injectable treatments) are final and nonrefundable. Prepaid services are also subject to our Prepaid Services & Patient Wallet Policy.

Aesthetic outcomes vary by patient. A specific result cannot be guaranteed, and dissatisfaction with an outcome alone does not entitle a patient to a refund or complimentary treatment. Please contact our office promptly with any concerns so a provider can assess them and discuss appropriate next steps.

Skincare products are eligible for a refund within 30 calendar days of purchase when either:

• The product is unopened and in its original packaging; or
• The patient experiences a suspected allergic reaction within the first 30 days and contacts our office within that period. Opened products may qualify under this exception.

Proof of purchase is required. For a suspected allergic reaction, please discontinue use and contact our office for assessment and return instructions. Eligible refunds will be issued to the original payment method.

This policy does not limit rights or remedies available under applicable law.

Prepaid Services & Patient Wallet Policy

Prepaid individual services and treatment packages purchased for personal use are stored in the patient's La Miel Aesthetics wallet. Unless a longer period is required by law, these services must be completed within one year of the purchase date. The applicable redemption deadline will be disclosed before purchase and included in the purchase confirmation.

Patients are responsible for scheduling appointments early enough to complete all sessions within the redemption period, including any clinically necessary intervals between treatments.

All prepaid service and package purchases are final and nonrefundable, except where required by law. Expiration applies only where legally permitted.

Gift cards, gift certificates, and monetary wallet balances are subject to applicable law and any separately disclosed terms. The one-year service redemption deadline does not shorten any legally protected expiration period for those funds.

All treatments remain subject to provider assessment and medical suitability. Purchasing a service does not guarantee eligibility for treatment. If a provider determines that a prepaid treatment is medically inappropriate, or the clinic cannot provide the purchased service, La Miel Aesthetics will discuss an appropriate alternative or refund for the unused service, as applicable. Patients will not be required to undergo an unsuitable treatment to avoid losing their purchase.